🌿 Welcome to Chihiros Aquatic Studio Support Center
Here are some of the most common questions our customers ask.
💡 1. Where do you ship from?
Most of our products are shipped directly from our main factory in China, while some are dispatched from overseas warehouses.
If needed, please confirm the shipping origin with us before placing your order.
🚚 2. How long does shipping take?
Delivery time varies depending on the destination and shipping method:
DHL / FedEx: 3–15 business days
You’ll receive a tracking number by email once your order has been shipped.
🌍 3. Do I need to pay import taxes or duties?
Import duties and taxes may apply depending on your country’s customs regulations.
These fees are not included in the product price or shipping cost and are the buyer’s responsibility.
⚙️ 4. Are your products genuine Chihiros items?
Yes. We are the official Chihiros Aquatic Studio store, and all products are 100% authentic and come with a manufacturer warranty.
🧾 5. How can I track my order?
Once your order has been shipped, you’ll receive a tracking email with your tracking number.
🔌 6. Are Chihiros products compatible with my country’s voltage?
Most Chihiros devices support 100–240V, suitable for worldwide use.
Please check the product page for specific voltage and plug type details before ordering.
🔁 7. Can I return or exchange my order?
If you received a defective, damaged, or incorrect item, please contact us within 7 days of delivery with your order number and photos/videos for review.
Returns for personal reasons (e.g., wrong size or model chosen) are accepted within 15 days after delivery, but the customer is responsible for the return shipping cost and any customs duties.
📦 8. What is your return address?
Return Address:
Chihiros Factory
Zhejiang, China
Please contact us before returning any item to confirm the correct return instructions.
🕐 9. How long is the warranty?
Most Chihiros products come with a 1-year limited warranty, excluding man-made damage or water/dust ingress.
If you need warranty service, please contact us with proof of purchase and product photos/videos.
✏️ 10. Can I modify or cancel my order?
Orders can only be modified or canceled before shipment.
Once the order has been dispatched, it can no longer be changed or canceled.
💬 11. How can I contact you?
You can reach us via:
📧 Email: info@chihirosaquaticstudio.com
We’ll get back to you as soon as possible.
