Shipping Policy

Effective Date: [2020-01-20]

At Chihiros Aquatic Studio, we are dedicated to providing a reliable and efficient shopping and delivery experience. We strive to ensure that your orders arrive on time and in excellent condition. Please take a moment to review our comprehensive shipping policy, which outlines our shipping methods, timelines, and responsibilities.

1. Processing Time
1.1. All orders are processed within 3 business days (excluding weekends and holidays) from the date of purchase.
1.2. During peak seasons, promotional events, or holidays, processing times may be extended by an additional 1-3 business days.
1.3. Orders placed after 2:00 PM local time on a Friday, or over the weekend, will be processed on the following business day.
1.4. Customers will be notified if there are unexpected delays in processing their orders.

2. Shipping Methods
2.1. We offer a variety of shipping methods, including:
• Free Shipping (standard shipping): Estimated delivery within 7-15 business days.
• FedEx Shipping: Estimated delivery within 5-7 business days.
• DHL Express Shipping: Estimated delivery within 3-5 business days.
2.2. The available shipping options and associated costs will be displayed at checkout based on your delivery address and order details.
2.3. We reserve the right to use alternative shipping carriers or methods if necessary to ensure timely delivery.

3. Shipping Times
3.1. Estimated delivery times depend on the shipping method selected and the destination.
3.2. International shipping times may vary due to customs clearance and local delivery processes.
3.3. Delivery times are estimates and not guaranteed. External factors such as weather conditions, customs delays, or carrier-related issues may impact the delivery schedule.

4. Order Tracking
4.1. Once your order is shipped, a tracking number will be sent to your email.
4.2. You can use the provided tracking number to monitor the shipment’s progress on the carrier’s official website.
4.3. Please allow 24-48 hours after receiving the tracking number for updates to appear on the carrier’s tracking system.
4.4. If you do not receive a tracking number within the processing time, please contact Customer Support for assistance.

5. Liability After Delivery
5.1. Once the courier marks the package as delivered, Chihiros Aquatic Studio is no longer responsible for any loss, theft, or damage.
5.2. To avoid issues, consider requesting:
• Signature confirmation at delivery.
• Secure delivery to a designated location (e.g., a locker or reception desk).
5.3. If a package is lost or stolen, evidence such as surveillance footage or photographs may be required for claims with the courier.
5.4. Customers are advised to monitor the delivery status and retrieve packages promptly to minimize risks.

6. Shipping Costs
6.1. Shipping costs are calculated based on the order’s weight, dimensions, destination, and selected shipping method.
6.2. Any applicable shipping fees will be displayed during checkout.
6.3. Promotional events may include free shipping offers, subject to specific terms and conditions.
6.4. Additional fees may apply for oversized or overweight items, which will be clearly indicated at checkout.

7. Address Accuracy
7.1. Please ensure that the shipping address provided at checkout is accurate and complete.
7.2. Orders with incorrect or incomplete addresses may be delayed, returned, or incur additional fees.
7.3. If you notice an error in your shipping address, please contact Customer Support immediately. Changes may not be possible if the order has already been shipped.

8. Shipping Restrictions
8.1. Certain products may be subject to shipping restrictions due to size, weight, or legal limitations in the destination country.
8.2. Restricted items will be clearly identified on the product page or during checkout.

9. International Shipping
9.1. We offer international shipping to most countries.
9.2. Customs duties, taxes, or import fees may be charged upon the package’s arrival in the destination country. These charges are the responsibility of the recipient and are not included in the product or shipping costs.
9.3. Customers are advised to check their country’s import regulations before placing an order to avoid unexpected charges or delays.
9.4. In cases where a package is held at customs, customers are responsible for providing the necessary documents or paying any required fees to clear the package.

10. Failed Delivery and Returns
10.1. If a package cannot be delivered due to the following reasons, it will be returned to our warehouse:
• Incorrect address or contact information.
• Recipient is unavailable or unknown.
• Delivery location is inaccessible.
10.2. In such cases, customers will be notified via email, and the order will be canceled. A refund will be issued after deducting the actual return shipping costs and any applicable customs duties.

11. Delayed or Missing Orders
11.1. If your order does not arrive within the estimated delivery time, please contact Customer Support. We will assist in tracking the package and resolving any issues.
11.2. For packages reported as missing, we will work with the shipping carrier to initiate an investigation and determine appropriate next steps.

12. Changes to This Policy
12.1. Chihiros Aquatic Studio reserves the right to update or modify this shipping policy at any time without prior notice.
12.2. Any changes to the policy will apply to orders placed after the effective date of the updated version.

We appreciate your understanding and patience regarding shipping timelines and processes. If you have any questions or concerns about your order, please contact our Customer Support at info@chihirosaquaticstudio.com or via the "Chat" option on our website.