Shipping Policy

Shipping Policy:

At Chihiros Aquatic Studio, we are committed to providing a seamless and reliable shopping experience for our valued customers. This includes ensuring prompt and efficient shipping of your orders. Please take a moment to review our shipping policy to understand how we handle the delivery of your aquatic supplies.

Processing Time:
- Once your order is received, we strive to process it as quickly as possible. Our dedicated team works diligently to prepare your items for shipment withinΒ 3 business days.
- Please note that during peak seasons, promotional periods and holidays, processing times may be slightly longer. Please be assured that we will always do our best to minimize any delays.

Shipping Methods:
- We offer a range of shipping options to cater to your needs. The available shipping methods will be displayed during the checkout process, and you can select the one that suits you best.
- We partner with reputable shipping carriers to ensure reliable and secure delivery of your items.

Shipping Times:
- The estimated shipping times vary depending on your location and the selected shipping method.
- International orders may take longer due to customs clearance procedures and varying transit times. Please refer to our international shipping information for more specific details.

Order Tracking:
- Once your order has been shipped, we will provide you with a tracking number via email. This will allow you to monitor the progress of your shipment and stay informed about its estimated delivery date.
- Please note that it may take a short period for the tracking information to be updated by the shipping carrier after receiving the tracking number.

Shipping Costs:
- Shipping costs are calculated based on the weight, dimensions, destination, and selected shipping method of your order. The applicable shipping fees will be displayed during the checkout process.
- We continuously strive to negotiate competitive shipping rates and pass on any savings to our customers.

Address Accuracy:
- To ensure smooth and accurate delivery, please double-check the shipping address you provide during the checkout process. We cannot be held responsible for delays or non-delivery caused by incorrect or incomplete address information.

Shipping Restrictions:
- Please be aware that some products may be subject to shipping restrictions or additional requirements due to their nature, size, or destination. Any such limitations will be clearly stated on the product page or during the checkout process.

International Shipping:
- We proudly offer international shipping to many countries worldwide. However, please note that customs duties, taxes, or import fees may apply upon arrival in your country. These charges, if any, are the responsibility of the recipient and are not included in the product or shipping costs.

We appreciate your understanding and patience regarding shipping times, as certain factors, such as weather conditions or unforeseen circumstances, may occasionally impact delivery schedules. If you have any questions or concerns about your order's shipping status, please don't hesitate to contact our customer support team. We are here to assist you.

Thank you for choosing Chihiros Aquatic Studio. We value your trust and look forward to serving you with top-quality products and reliable shipping services.

Note: This shipping policy is for informational purposes only and may be subject to updates or changes. Please refer to the most recent version on our website for the most accurate and up-to-date information.