1. Warranty Coverage:
a. Chihiros Aquatic Studio products are covered by a one-year limited warranty from the date of purchase from Chihiros official online store(some accessories only have 3 months or less warranty periods, specific note will be marked in the product description).
b. The warranty covers defects in materials and workmanship under normal use.
2. Exclusions from Warranty:
a. Damage resulting from misuse, abuse, negligence, accidents, or unauthorized alterations.
b. Water damage caused by improper installation, submersion, or exposure to excessive moisture.
c. Any attempt to disassemble, repair, or modify the product by anyone other than authorized personnel.
d. Damage due to natural disasters, acts of God, or any external factors beyond chihiros aquatic studio's control.
3. Making a Warranty Claim:
a. To make a warranty claim, contact our Customer Service within the warranty period.
b. Provide proof of purchase and a detailed description of the issue.
4. Warranty Process:
a. chihiros aquatic studio will, at its discretion, repair or replace the defective product.
b. Replacement parts or products may be new or refurbished.
5. Return Authorization:
a. Obtain a Return Merchandise Authorization (RMA) number from Customer Service before returning any product.
b. Clearly mark the RMA number on the outside of the package.
6. Shipping Costs:
a. Customers are responsible for shipping costs associated with returning the product.
b. chihiros aquatic studio will cover the cost of shipping for the replacement or repaired product.
7. Limitation of Liability:
a. chihiros aquatic studio's liability under this warranty is limited to the repair or replacement of the defective product.
b. chihiros aquatic studio is not liable for any consequential or incidental damages.
8. Modification of Policy:
a. chihiros aquatic studio reserves the right to modify this warranty policy at any time.
b. Changes will be effective for all products purchased after the date of the policy modification.